As with any adventure, there’s always some uncertainty before taking the plunge. We’ve answered our most frequently asked questions below to hopefully relieve some of the stress before you book! Feel free to reach out with additional questions!

 

PICK UP /

DROP OFF

WHERE DO I PICK UP MY RENTAL?

We currently work remote, without a physical storefront (for now). You can pick up your rental at our “outpost”, located in the LoHi neighborhood of downtown Denver (Address: 1615 Boulder Street, 80211), conveniently situated next to Little Man Ice Cream, Denver’s most iconic (and best) ice cream shop.

If you’re flying into Denver International Airport, we recommend that you take the train to Union Station and then walk ~10 minutes to our lot. Alternatively, you can use a shared ride service (Uber, Lyft, etc) for direct transportation.

If you require special assistance, please let us know in advance. We understand that many of our guests are not locals, and are always happy to answer any questions and/or make arrangements to make your trip easier.  

DO YOU OFFER AIRPORT PICK UP?

Yes! We offer roundtrip pick-up/drop-off at Denver International Airport (DIA) for an additional fee of $120. Based on availability, our team will meet you curbside or leave the Jeep in the airport parking lot for you to pick up. Please share your flight information prior to departure.

WHAT TIME CAN I PICK UP MY RENTAL?

We operate like a hotel… on wheels! Check-in is in the afternoon and check-out in the morning. Our designated pick-up times are 2pm-6pm, and our drop-off times are 8am-12pm. If you require early pick-up or late drop-off, please add this to your reservation and let us know what time you plan to pick up or drop off the vehicle. There is a $50 fee for any pick-ups/drop-offs outside our designated hours.


DRIVING & INSURANCE

HOW MANY MILES ARE INCLUDED?

150 miles per day. Any mileage overages will be charged at $0.40 per mile. If you expect to travel longer distances, you can purchase a discounted mileage package beforehand, which includes an additional 100 miles/day at $30/day.

ARE THERE ANY TRAVEL RESTRICTIONS?

Our minimum rental period is 2 nights. Please note, shorter reservations can be submitted, but they’ll be charged at the minimum 2-night duration rate.

Drivers must be over the age of 25 and must pass a background/license check before being verified. You may add up to 2 drivers to your rental. Only verified drivers may drive the vehicle. You are free to travel anywhere in the US as long as you adhere to our Terms & Conditions.

DO YOU OFFER INSURANCE*?

Yes! We’ve partnered with Wheelbase and Liberty Mutual to offer our renters 3 different levels of protection that include roadside coverage and $1M SLI (Supplemental Liability Insurance)coverage. Types of protection: Basic, Essential, and Peace of Mind. Financial coverage included per tier:

  • BASIC: Up to $75k in auto physical damage, minimum financial responsibility liability insurance, windshield repair

  • ESSENTIAL: Up to $150k in auto physical damage, roadside assistance, minimum financial responsibility liability insurance, windshield repair

  • PEACE OF MIND: Up to $250k in auto physical damage, roadside assistance, $1M liability insurance, windshield repair

*Please note your security deposit will be used towards the deductible in the event of an accident. 

I HAVE MY OWN INSURANCE, CAN I OPT OUT OF THE ONE PROVIDED?

No, all of our renters must purchase insurance through us. This ensures our renters are fully covered in case of an accident.

DO YOU OFFER ROAD-SIDE ASSISTANCE?

Yes! We offer 24/7 technical and emergency roadside assistance to our renters. Our Essential and Peace of Mind insurance packages include it, but if you would like to add it to your Basic plan, it can be added for $15/day. Roadside assistance includes: Towing, Flat Tire Assistance, Emergency Fluids Delivery, Battery Boost, Mobile Mechanic, etc. Along with this added service, we’ll personally respond as quickly as possible in the event of an incident so that we can get you back to enjoying your trip! 

DO YOU OFFER ONE-WAY RENTALS?

Short answer, yes. Although we do not have this option fully developed to handle a large volume, we do accept one-way rentals on a case-by-case basis. Please send us a message if you’d like to pick-up/drop-off the vehicle in a different location. We will do our best to accommodate your request!


CAN I DRIVE OFF-ROAD?

While we encourage you to go off the beaten path, please note that all off-road areas and closed roads are off limits for travel in our vehicles. Our insurance provider (Liberty Mutual) covers vehicles on public dirt roads, so you can drive on any forest or county road at your leisure. They do not, however, cover the vehicle if you leave a dirt road (aka rock crawling, dune driving, etc). Please do not leave state-maintained dirt/country roads or drive on trails with moderate to expert difficulty. Insurance will not cover this type of activity. If you travel in a restricted area, you will be liable for all damages to the vehicle, tires, and windshield, as well as  towing charges and any additional expenses for a breakdown or accident.

When driving on dirt roads, we also ask that you check the lowest point of the vehicle before traveling on dirt/rocky terrain. This will help prevent damage underneath the vehicle and ensure you don't get stuck in the middle of nowhere.

Please remember that because our vehicles are set up for overlanding, with roof-top tents, kitchen storage systems, and camping equipment, they carry additional weight. While they are more than capable of handling snowy conditions, dirt and gravel backroads, and lightly rugged terrain, they are not designed for rock-crawling or intentional travel over terrain of large rocks, boulders, or other obstacles.

For those that are interested in including more extreme off-roading, four-wheeling, or rock crawling as part of their overland adventure, there are several companies that provide Jeep, ATV/UTV and other off-roading vehicle tours in designated areas. The companies that provide these tours have vehicles that are more appropriately built out for extreme rugged terrain and carry additional insurance policies to handle these activities. While appropriate for extreme off-roading, these vehicles are typically not kitted out for overnight overlanding adventures (for the weight reasons mentioned above), making them an excellent supplement activity for those that want to spend a  day on an extreme off-roading tour and then return to their Overland Discovery rig, fully kitted out for convenient cooking, sleeping, and all of your other adventures.

We encourage you to determine exactly what type of overlanding experience you are interested in before renting. If you are interested in only extreme off-roading experiences, we recommend that you seek out a company with appropriately robust build-outs, tours, and insurance designed for these activities. However, if intense 4WDing and off-roading is not the primary goal of your trip or something you are only interested in including as a portion of your overland adventure, we’d love to have you rent with us and can certainly point you toward companies for a day excursion of ATV/UTV off-roading.

No matter where you travel, please respect the environment in all of your adventures! For more information on responsible 4x4 recreation, check out Tread Lightly!

CAN I SMOKE IN THE VEHICLE?

No smoking allowed in any of our vehicles or tents. No exceptions! We understand some folks might travel to Colorado for other “recreational” activities, and while we’re all for it, please do not use our vehicles or tents for this. Colorado is beautiful, please keep all smoking outdoors and within the restrictions of the law. You will be charged a significant fee if we find any evidence of smoking (min. of $300).

ARE PETS ALLOWED?

Pets are not allowed in our vehicles or tents, except in the case of verified service animals. This is to protect our guests with animal allergies. If you will be traveling with a service animal, please let us know in advance as there is a cleaning fee associated. If we find that a guest has brought along a pet without our authorization, or the car is returned significantly dirtier than when it was picked up, the guest will be subject to additional fees.

WHAT DO I NEED TO DO BEFORE RETURNING THE VEHICLE?

We require that each vehicle be returned with a full tank of gas and in a clean and presentable state (without excessive mud, dirt, dust, etc). A fee will be charged if the vehicle is returned with less than a full tank of gas and/or if the vehicle requires substantial cleaning. Fees may vary depending on the amount of labor required to return the vehicle to our rental standards. If covered in thick mud/dirt, we recommend simply washing the vehicle down in a car wash bay before returning it.

RULES


CAMPING

HOW BIG IS THE TENT?

The Roofnest Sparrow on our 2-door Jeeps sleep 2 adults comfortably. The Roofnest Eagle on our 4-door Jeeps sleep 2 adults + 1 child comfortably (around the size of a full/double bed). If you are traveling with a larger group, you can add an awning annex for additional sleeping space. 

IS THE TENT EASY TO SET UP?

Absolutely! Our roof-top-tents take <2 minutes to set-up. Check out how easy it is in this short video. There are stainless steel gas struts that allow the tent to pop up as soon as you unbuckle it. During pick-up, we provide an orientation to your vehicle and gear. One of our team members will show you how to set up the tent and answer any questions you may have.

WHAT’S INCLUDED IN MY RENTAL?

Your rental includes an awesome Roof-Top-Tent (summer season) or a Ski Rack/Cargo Box (winter season), so you can take full advantage of Colorado’s activities all year round. Our summer rentals ALSO include camping gear so you can travel light and hit the road as soon as you arrive!

We want you to enjoy your adventure as soon as you reserve your rig… not just when you arrive to Colorado. That’s why all of our rentals also include blankets, pillows, food prep/organization area, stove, cookware, YETI cooler, camp chairs, table, headlamps, and lantern for 2 travelers. You can add more gear at checkout if you are traveling with more people.Get to know our gear! Note: to deliver a consistent experience, we do not rent our vehicles without camping gear.

WHAT’S THE DEAL WITH THE FRIDGE & OTHER CAMPING OPTIONS?

We also offer additional camping options and upgrades to best fit your needs. You can upgrade the YETI cooler to a Smittybilt Arctic fridge/freezer, or add a bike rack if you plan to bring/rent bikes. For those traveling with 2+ people, you can also rent an awning annex and additional camping gear.

WHERE CAN I CAMP?

There are two major options for camping with our vehicles and roof-top-tents: Designated Sites or Dispersed Camping.

Designated Site camping is typically done in established campgrounds on public land (the most common) or private land. Some have running water and bathrooms, others may not. Each site has its own regulations and characteristics, so we recommend doing some research in advance regarding fees, reservations, amenities, etc. Always read the postings at each site entrance for up-to-date information. Bring enough cash to pay the fee, which is usually deposited into an envelope and placed inside a fee box. Beautiful sites are abundant in Colorado, so check out Allstays.com or Recreation.gov for an extensive list of campgrounds and camping information.

Or, using your 4x4 capabilities and a sense of adventure, you can choose Dispersed Camping. The beauty of overlanding is that you can camp wherever your vehicle can safely go! As long as you are on public land (maintained by the state, National Forest Service, Bureau of Land Management, or the National Park Service), you can find many dispersed sites to enjoy. Many times these sites are located along forest roads and primitive roads, and are often marked by a fire ring and a cleared space. We recommend using pre-existing sites in order to minimize your impact on the local environment. Always camp at least 100 ft away from water sources (rivers, streams, and lakes) and within 150 feet of the road. These operate on a first-come, first-serve basis, so if the site is empty you can park and set up camp. Heed fire restrictions and local regulations. There's no need to worry about the ground being wet, rocky, or cold - simply find a level spot, engage the parking brake, pop up the tent and you're ready to go! Check out Nomadcolorado.com for a list of outstanding Dispersed sites in Colorado. Visit the Forest Service site for tips and advice on Dispersed camping.

Check out our Overlanding Blog for additional camping tips and inspiration!


PAYMENT & PRICING

WHEN DO I PAY FOR THE TRIP?

Reservation deposit (25%) is due when you book online. The remainder is due 14 days before your trip begins, and will automatically be charged to the card we have on file. If you need to change your payment method or card, please let us know prior to the 14 day cut-off so we can update our records.

WHAT ABOUT THE SECURITY DEPOSIT?

We require a security deposit of $1,000 to cover any potential damage to the vehicle and/or equipment. The security deposit is due 2 days before pick-up and will be refunded upon safe return of the vehicle. Please note it may take up to 3-5 business days to process the refund.

WHAT IF I NEED TO CANCEL MY TRIP?

Cancellation Policy: Your reservation deposit (25% of full trip cost) is non-refundable. If the booking is canceled more than 7 days before your trip start date, you will be refunded 75% of the full rental amount (minus fees). If canceled less than 7 days before your trip start date, you will be refunded 50% of the full rental amount (minus fees). We understand that emergencies happen and plans change - if you need to cancel your current trip but know you will be back within 6 months, please let us know. We may be able to reschedule your trip for a later date to avoid losing your deposit.

DO YOU OFFER GIFT CARDS?

Yes! We love it when our customers want to share the gift of adventure with their friends or family! You can now purchase gift cards on our online store. Certain times of the year (holidays, low season, etc), we offer discounted pricing for gift cards and can even customize the gift card to include the exact dollar amount and message you’d like to include.